Shipping Policy
At FitsFans, we are committed to delivering your order in a reliable and transparent manner.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped promptly.
Shipping Origin
All orders are shipped from our fulfillment center in Hong Kong.
Shipping Carriers
We use trusted international carriers such as YunExpress, 4PX, USPS, and DHL depending on your location.
Shipping Timeframes
We offer the following shipping options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | FREE |
| Expedited Shipping | 5–8 business days (varies by destination) | $30 |
Please note that shipping times are estimated and may vary depending on your location and external factors such as customs or carrier delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment status at any time via 17TRACK.
Shipping Locations
We currently ship to most countries worldwide.
Shipping availability and delivery times may vary depending on the destination.
Delays
While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:
- Customs inspections
- Carrier disruptions
- High shipping demand periods
We appreciate your understanding in such situations.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Taxes and Duties
Please note that for international orders, all import duties, taxes, and customs fees are the responsibility of the recipient. These fees are determined by your local customs office and are not included in the shipping cost or product price.
Order Cutoff Time
All order processing times are based on an order cutoff time of 12:00 PM (GMT+8) HK.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@fitsfanshats.com