FAQs

Frequently Asked Questions

1. What sizes do your hats come in?

Most of our hats feature an adjustable snapback or strap closure, fitting head circumferences of approximately 54cm–62cm (21.3"–24.4"). Please refer to each product page for specific sizing details.

2. What materials are your hats made from?

Our hats are made from high-quality materials including 100% Polyester, Cotton, and Wool blends depending on the style. Material details are listed on each product page.

3. How long does shipping take?

Standard shipping typically takes 7–12 business days. Expedited shipping options are available at checkout. Please note that processing time is 1–3 business days before your order ships.

4. Do you ship internationally?

Yes, we ship worldwide! International shipping times vary by destination. Any applicable customs duties or taxes are the responsibility of the customer.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us to initiate a return.

6. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

7. Can I cancel or modify my order?

Orders can be cancelled or modified within 12 hours of placement. Please contact us as soon as possible at our support email if you need to make changes.

8. How do I care for my hat?

We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or tumble drying to maintain the shape and quality of your hat.

9. How can I contact customer support?

You can reach our customer support team via the Contact Us page. We aim to respond within 24 hours (business days).