Returns & Exchanges Policy
At FitsFans, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer returns and exchanges under the conditions below.
Return & Exchange Window
You may request a return or exchange within 30 days of receiving your order.
To be eligible:
- Items must be unused and in original condition
- Items must be returned in original packaging
Exchanges
We accept exchanges for:
- Size issues
- Color preference
- Defective or incorrect items
Exchange Shipping Fees
For size or color exchanges, customers are responsible for:
- The return shipping cost
- The reshipping cost for the new item
For defective or incorrect items, FitsFans will:
- Cover the return shipping cost
- Cover the reshipping cost (free replacement)
Exchange Process
To request an exchange, please contact us:
Email: support@fitsfanshats.com
Include:
- Your order number
- The item you wish to exchange
- The requested size or color
Once approved, we will provide return instructions.
Returns
To initiate a return:
- Contact support@fitsfanshats.com
- Provide your order number and reason for return
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will:
- Offer a free replacement, or
- Issue a full refund
Non-Returnable Items
- Used or worn items
- Items damaged after delivery
- Final sale items (if applicable)
Order Cancellation
- Orders can be canceled within 12 hours of purchase
- After that, orders may already be processed and cannot be canceled
Contact Us
FitsFans
Email: support@fitsfanshats.com